FAQ's

* Q : Where are you located?

* A : Golden Sun Palace Hotel is located in the central of Hanoi Old Quarter - All interesting places within a short walk - close to all bars, restaurants, shops, banks, post office,
 
* Q: What is your address, phone number and email?
 
* A :

Add: 33 Hang Quat - Hoan Kiem - Hanoi - Vietnam
Tel: +(84-4) 3.826.9386
Email: info@goldensunhotel.com
Website: http://goldensunhotel.com
 
* Q : When can I cancel my reservation and not get charged for it?
 
* A :  More than 2 days prior to arrival
 
* Q : What credit cards do you take?
 
* A : We accept Visa, Master Card.
 
* Q : What are check in/check out times?
 
* A :

Check in time is 12:30 pm, ealier check in with no surcharge if the room is available.
Check out time is before 12:00pm.
 
* Q : Will you be organised the trips to visit the North and the South of Vietnam?
 
* A : Yes, we do organise the trips for all our Guests to visit our beautiful our country landscape such as Ha Long Bay, Sa Pa, Hoa Lu - Tam Coc with the guarantee of services and prices.
 
* Q : Should we reserve our tours in advance ?
 
* A :  Yes, it`s better recommendation, especially in the high season to secure the good places on board, train, hotel.
 
* Q : Can I have a room for freshing up before departering for the next trip ?
 
* A : Yes, we are pleasant to lend you a room without charge please contact reception.
 
* Q : How far from airport to your hotel?
 
* A : The hotel is in the central of Old quarter, it`s far from the airport 40 km. To avoid all the troubles like being overcharged or taken to a wrong hotel, we would provide our pick up service to secure that you will be driven to right our hotel.
 
* Q : Do you arrange the pick up car to pick us up from bus/train/airport ?
 
* A : Yes, we do arrange the pick up service from the bus/train station or from the airport so please provide us your bus/train/flight number to get smooth transfer.
 
* Q : What amenities are included?
 
* A :
 
- Airconditioning
- Fan
- Satellite TV
- Fridge
- Cupboard
- Private Bathroom with hot shower
- High speed Internet access
- Safety box
- Hair dryer
- Laundry service

* Q :  Can I leave the luggage at the hotel when I am travelling?

* A : Yes, our hotel offers luggage storage service free of charge.
 
* Q : How can I book my room with your hotel?
 
* A : We are so delighted to have your booking via our email : info@goldensunhotel.com
 
* Q : What is the payment method for the balance ?

* A : When checking out, you can settle the balance at our hotel by cash or credit card.
 
* Q : Is there any ATM machine closed to your hotel?
 
* A : There are many ATM machines next to our Guesthouse.
 
* Q : Can I do visa application or visa extention in your hotel?

 
* A : Yes, we are able to arrange the visa for you.

In order to meet our further Guests` needs, our company has just inaugurated a higher level hotel http://goldensunhotel.com. If you are looking for a luxury hotel we ensure that Golden Sun Palace Hotel will suit you.

Thank you for your attention.

Looking forward to seeing you.

Management
Golden Sun Palace Hotel