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Terms and conditions

Payment Policy:
- 3% fee is applied for payment made by any card type (effective from 1 Jan. 2014)
- All Promotional rates are inclusive of tax and service charges

Check-in/out Policy:

- Check in: from 13:00
- Check out: no later than 12:00
- Early check-in: subject to room availability

Late check-out policy:

- Late check-out is subject to room availability
- 12:00 to 17:00 check-out: 50% room rate surcharge
- After 17:00 check-out: 100% room rate surcharge

Guarantee Policy:

- A valid credit card will be required upon booking
- For credit card reservations, the same card(s) must be presented upon check in at the respective hotels

Children Policy:

- Child under 5-year old: free of charge
- Child from 5-year old to 12-year old: surcharge $10/person/room/night
- Child from 12-year old or extra Adult: surcharge $15/person/room/night

Cancellation/Amendment Policy:

- If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
- If cancellation/amendment is made less than 72 hours of your arrival, 1st night’s room will be charged
- In case of no-show, 100% room rate will be charged.
- Early Bird/Long Stay/Last Min/Package Rates are Non – changeable & Non - refundable
* The refund process will take approximately 5 to 15 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at moon@goldensunhotel.com when you receive the refunded amount.

Complaints or Comments:

We take our guests satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately. 
Problems which cannot be resolved there and then should be notified in writing to Managing Director, Golden Sun Hotels Group at email: moon@golddensunhotel.com. Your dissatisfaction will be resolved within 24 hours. 
 
Thank you and wish you a perfect vacation!